Shipping Policy

BurnBloc | Engineered Fire Starters

Free Shipping Across Canada

BurnBloc is proud to offer free standard shipping on all orders within Canada, with no minimum purchase required.

Order Processing and Fulfillment

Orders placed through BurnBloc.ca are processed and shipped using Amazon Multi-Channel Fulfillment (MCF), a professional third-party warehousing and delivery service.

Orders are generally processed within 1–2 business days, subject to inventory availability.

Estimated Delivery Times

Standard Canadian delivery is estimated at 3–8 business days from order confirmation. Delivery may take longer for remote locations, during holidays, or due to carrier delays.

Delivery estimates are not guaranteed.

Tracking Your Order

When tracking information becomes available, customers will receive shipping confirmation and tracking details.

Lost, Damaged or Delayed Shipments

If your order arrives damaged, is lost in transit, or experiences an unexpected delay, please contact BurnBloc using the contact information provided with your order.

We will work with our fulfillment provider to investigate and arrange an appropriate resolution, including replacement or refund where applicable.

Customer Support

BurnBloc remains your point of contact for all orders, delivery inquiries, and customer service matters, regardless of which fulfillment provider delivers your purchase.